Frequently Asked Questions
Why should I use Lots of Love Pet Care, LLC rather than board my pet?
In home pet care is a fantastic alternative to boarding your animals. It can reduce stress caused by being in an unfamiliar environment. It eliminates the need to transport to and from a boarding facility, which usually has short time frames for you to do so. Your pet’s routine should be as consistent as possible and having Lots of Love come to your home is the next best thing to having you there!
I’m not very comfortable with somebody I don’t know coming into my home. How do I know they can be trusted?
All of our pet sitters have passed a background check and go through one month of shadowing with Emily (owner) and a 30 day trial period to ensure they are a good fit. Once they are trained they still undergo random drop ins from Emily to ensure they are always following all policies and procedures. We strive to find the best, responsible, and honest sitters and spend a lot of time choosing the right candidate for the job.
What do I do if I’m ready to book Lots of Love Pet Care, LLC?
The best thing to do is fill out the form on the Contact Us page and we will get in touch with you! Otherwise you may email, text or call us as well.
How do I prepare for the meet and greet?
To be ready for the meet and greet we ask that you have a copy of your key made. You should also be ready to make a deposit on the services you schedule, which is half of the total. We will also send you our contracts to sign and an activation link to your client portal where you will enter the required information before we meet.
How do you handle our keys?
We use key lockboxes that remain at your property. The lockbox stores the key and can either be on your doorknob or hidden where you choose. We use lockboxes to keep your keys safe from being lost or misplaced. This also enables us to give access to the primary and secondary sitters instead of exchanging keys or having multiple keys. Another benefit is if something were to happen to your sitter, the emergency backup sitter would still be able to get in to care for the pets. You will know the code and can use it yourself if need be. You may choose not to provide a key and instead use a garage or door code. We can use those but if they malfunction you will be charged for the locksmith to get inside, as our top priority is to provide consistent care for your pets.
I live in a secure building, how is that handled?
This would be the only situation in which we will keep keys on file. When not in use, they are in a key lockbox.
How and when is payment received?
For vacation/out of town reservations:
If the total is $50 or less one full payment is due within 24 hours of services being approved.
If a reservation is booked less than 5 days in advance, the full amount is due within 24 hours of booking.
For all other cases, we require a 50% deposit within 24 hours of services being approved, and the remaining 50% is due on the first date of service.
If extension of the contract occurs, full payment of the remaining balance will be due within three (3) days of Client returning home.
For recurring dog walks/potty breaks:
Full payment is due the Sunday before services start, the schedule runs Monday-Sunday.
Late fees may apply when payment is past due greater than five days.
You can pay by cash, check, or online with a bank account or credit card.
May I give my pet sitter / dog walker a gratuity?
Absolutely. You may leave cash for your sitter at your home and leave a note so they are aware it is for them, or you may add it when you pay online!
Do you have a referral program?
YES! Every client who refers a new client will receive a $10 credit towards our services!
Are there any extra charges for holiday care?
There is a $5 fee per visit on Easter, Fourth of July, Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Year’s Day. This ensures our sitters are properly compensated for working on a holiday.
What is your cancellation policy?
Cancellations may be made up to one (1) week in advance of your scheduled service. If cancellation occurs with in that time frame, FULL deposit will be credited to your account. If cancelling within one week of scheduled visit, Client is not eligible for any refund of original deposit, unless special circumstances are agreed to with LOLPC.
Lots of Love Pet Care, LLC reserves the right to charge a cancellation fee of 100% of the scheduled visits for services cancelled with less than 24 hours notice prior to the scheduled service.
Payment will not be refunded for your early return from booked dates. Our time is blocked to provide love and care to your furry family, restricting our ability to book time to care for others.
For weekly recurring services, please cancel before 6pm the day before to avoid being charged.
Is Lots of Love Pet Care, LLC bonded and insured?
Yes
How long have you been in business?
Lots of Love Pet Care, LLC was established in February 2018, although Emily (owner) has been pet sitting and caring for pets for many years beforehand.
Will it be the same sitter for each visit?
Everyone has a primary sitter and a secondary sitter, we will do our best to stay within those two people, however if scheduling does not work out to have them, we may assign another sitter. Every sitter who does your visits will be trained at your house prior to arriving unless there is an emergency situation.
What type of animals does Lots of Love Pet Care, LLC sit?
We care for dogs, cats, small caged animals and some farm animals. We determine this on a case by case basis depending on what is needed for the animals.
What happens if my pet becomes sick or injured?
Lots of Love Pet Care will always attempt to call you before making any decisions, but if we cannot get ahold of you, we have an emergency vet release which allows us to take your pet to the vet. We will keep you informed and do as you instruct.
Will my pet be walked in extreme temperatures or weather?
If road and walking conditions become dangerous we will do all we can to ensure your pet(s) get out for a potty break and then resume regular walking schedules once the severe weather has passed.
What do you do in cases of extreme weather where driving conditions are compromised?
Lots of Love Pet Care will make reasonable efforts to maintain service during these conditions but we might have to adjust the schedule of service based on the sole discretion of Emily (owner).
Will you pick up after our pet(s)?
Your pet will be picked up after when on their walk and in the yard. We will also clean up after them if they get sick in your home.
Will your sitter have their own supplies to clean up after my pet(s)?
We will use the cleaning supplies, including bags for picking up or scooping waste, paper towels, carpet cleaner, etc. that you provide and already use for your pet. Please let us know any specific details for anything that will require special care, such as delicate or expensive carpets and rugs.
Can you give my pet medications?
We can administer most pills, injections, liquids, and topical medications to most pets.
What do you do on a visit?
Our pet sitting visits include: Feeding per your instructions, refresh the water, dogs walked, love and play time, litter box cleaned, medication given if needed, mail and newspaper brought in, plants watered, lights on and off, etc. and lots of love!
Do you always visit at the time we ask for?
We book your visits within a time frame of 2-3 hours and will be there during that time, unless a specific time is agreed upon, usually due to medication.
What hours do you provide services?
Pet sitting and dog walking visits are generally between 6:00am to 10:00pm.
Can I have every other day cat visits?
We feel all cats should be visited no less than once every 24 hours. This is for the health of your fur-baby.
Can you let me know how my pet is doing while I’m away?
Yes, absolutely. We will send visit report cards after every visit! We also upload pictures to our Facebook page and can be reached by all the normal methods; client portal, call, text, Facebook message, etc.
What happens if I did not leave enough food for my pet(s)?
We will notify you that there is not enough food so that you are aware and perhaps you have more food in another place in your home. If we do need to make a special trip to purchase food we will be glad to do so. There will be a charge for the length of time it takes to make this trip, plus the cost of the food. If an extra trip to your home is needed for an extra visit to feed your pets, that will be charged as well.
Please feel free to contact us for any other questions you might have!